Visitor
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1 Message
Gigabite extra 1200 mbps Plan
Why am I being charged for $10 for an extra gigabyte when I’m already paying for a plan that is called the extra gigabyte plan it’s already supposed to include the extra gigabyte. For years I have been charged $10 extra per month for this and I don’t believe I’m supposed to be paying that, nobody can give me a logical explanation and it’s very very frustrating. I want to take that off and be reimbursed for the $10 I have been charged for years. Also your system keeps signing me up for Paramount and Showtime and I’m being charged $12 per month. I never did this and your system makes it impossible to cancel it. Can you please cancel this please? My bill is over $200 for Internet and it’s crazy.
XfinityJamesC
Official Employee
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2.1K Messages
10 months ago
Greetings, @Nelsdm1! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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