1 Message

Tue, May 4, 2021 1:32 AM


Gig Pro Account not showing up in xfinity my account billing

Hello -
I have had gig pro service now for a few weeks, and my first xfinity bill came in and charged me for Performance Starter Plus internet and cable internet installation fee, not the Gig Pro activation/installation and Gig Pro service fee. While this is much cheaper and I'm not complaining there, I would like to make sure that my account is set up properly to continue having the gig pro service without fear of it getting shut off. I paid the first bill in full so the account is in good standing, so if there are changes that need to be made to the account to accomodate for gig pro, the original payment should be refunded or counted as a credit toward the first month of gig pro service. I never had DOCSIS cable internet service with Comcast, I am a new customer. 

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Accepted Solution




644 Messages

1 y ago

Hi there @filequit1234, thank you for posting to our forums! =] Since this is an account specific and billing question, could you start a peer-to-peer communication with us? 


1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/3teyPDd
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.


Please include your name, the account holder name as it appears on the account (if different), and the current service address. We'll look out for your message!

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