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user_ewekau
1st Topic

Visitor

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2 Messages

Monday, June 16th, 2025 9:59 PM

Gig Internet cost

My gig internet line item cost is too high compared to ATT available in my area as well as compared to 2 current promotions that xfinity is running right now.  I need to get that 5 year promotion cost or I will need to switch, I can’t continue to afford the current cost.  

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Updated 

1 day ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

1 day ago

Good afternoon @user_ewekau, and thank you for reaching out on our Community Forums, we appreciate your time today! I see that you are looking for a new deal on your Gigabit internet and we'll be happy to explore new promotions with you today to see how we can help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_ewekau

Visitor

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2 Messages

Dm sent per your instructions 

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1 day ago

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