Getting this Stingray DJ Monthly Charge Removed

@SDean65 Thank you for reaching out to us. This sounds like an upsetting experience and I want to help in any way I can.

Stingray DJAZZ On Demand is an internet program you have the option to subscribe to. Since it would have been subscribed to via your remote, the easiest way to unsubscribe is to do so via your cable box and remote. I know you said you have been trying for awhile to get this removed, but I would like to have you follow these steps: 

Option 1

1. Select the Info button on your remote while watching a program from the channel you're subscribed to.
2. Select My Subscription from the information bar.
3. Select Unsubscribe.
4. A confirmation message will appear, letting you know that you have successfully unsubscribed from the channel.

Option 2

1. Go to the channel’s network page by saying your channel's name into your Voice Remote, or go to On Demand > Networks > Subscription Add-ons and then scroll to your channel.
2. Select Manage my Subscription from the channel’s network page.
3. Select Unsubscribe.

Have you tried either of these methods to remove Stingray? 

We never subscribed to it to start with, we have no remote we only have internet service, no one has been able to help I appreciate your input but unfortunately, that won't work either and also does not credit our account back as we have been told would happen.

Thank you I have pm'ed you.