Visitor
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1 Message
Getting less for more.
I switched to Comcast/Xfinity three years ago because the internet speeds and prices were so much better than AT&T. But each year when my "promotional" contract expires and my price goes way up, I have to call and beg for a new deal, which inevitably results in a higher bill than before, though it usually includes faster download speeds. This year, however, the increase is just too much to swallow. To keep my monthly bill from going up more than 10%, I have to cut my internet speeds in half. Fine, I can live with the slower speeds. But paying 10% more for 50% less is ridiculous and makes Comcast look terrible.
I am only taking the time to type this in the hopes that Comcast will hear that I am now looking for a different provider. As soon as one becomes available offering comparable service for less, I will switch.
EG
Expert
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111K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @user_f413e0. We certainly understand the importance of saving as much as possible and how quickly and expensive things can add up. We would hate to lose you as a customer and we would be more than happy to help and explore our promotions. To get started, please send a direct message with your full name and address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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