1 Message
Getting charged for 7 cable boxes I only have 3
For 2 years lost access to my Xfinity account to find out I have been paying $99 a month for 7 cable boxes when I only have 3. I called to cancel service and kept Internet but men The Agent never offered reimbursement , How do CAN I have a refund ?
EG
Expert
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109.9K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChelseaB
Official Employee
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1.6K Messages
2 days ago
Hello @user_6tyiki, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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