you are having very fraudulent practices and it is unacceptable. i cancelled my services and i am getting charged. it takes days to cancel services, and yet needs to be called back. And you guys also eliminate the ease of contacting the right person.
user_t6o3cg Hello, and thank you for reaching out. I'm very sorry to hear about your experience and can certainly understand how frustrating it would be to continue seeing charges after requesting cancellation. We'd be happy to review the account, confirm the status of the disconnect, and take a closer look at any billing you're seeing. To get started, please send us a Direct Message with your full name and service address.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
Once we receive that information, we'll dig into the details and do our best to help get this resolved for you. We look forward to assisting you. 😊
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_t6o3cg
Visitor
•
2 Messages
12 hours ago
you are having very fraudulent practices and it is unacceptable. i cancelled my services and i am getting charged. it takes days to cancel services, and yet needs to be called back. And you guys also eliminate the ease of contacting the right person.
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