Visitor
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1 Message
Getting billed since last 9 months after stopping internet service
Hi
I stopped my internet service in dec 2024. But I am getting billed every month since then. I have tried reaching multiple times for refund but haven't got any appropriate response.
EG
Expert
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113.3K Messages
7 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2K Messages
7 days ago
Hello user_s2skbz thanks so much for taking the time to reach us here via our Xfinity Forums! This sounds like a frustrating situation, but we're happy to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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