1 Message
Getting billed for service I've never used and have no way to cancel.
Moved into a new apartment one month ago and tried setting up the Xfinity router and it was non-fuctional and after hours of troubleshooting with live agents and scheduling for technicians made no progress. Never was able to even set up the network. Had AT&T installed the next day and have been using it ever since with no problems.
Just got an email today that I owe $85 to Xfinity, when I've never even set up the network and haven't used a single byte of data. On the site there is no where to cancel and the live assistant is equally useless. Can't even reach a real person on the phone.
Help.
ccRuben
Retired Employee
•
729 Messages
3 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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