2 Messages
Getting billed for mobile lines without numbers
I’m getting billed for 2 lines in my account that has no number. Apparently the lines have been “active” for one and half months but there’s zero usage on them and there’s no numbers assigned to them. I called xfinity mobile and the service rep consulted with her supervisor and told me I’d receive call back within 2 hours, it’s been 24 hours and I haven’t heard from them. Isn’t it fraud to falsely bill for services that is not provided? Where do I escalate this?
XfinityJohnG
Official Employee
•
1.9K Messages
2 years ago
Thank you very much for reaching out to us here. Due to account security our options with Xfinity mobile accounts are very limited. We are unable to see any account or device details. You can reach out to the Mobile team at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site for any assistance. In order for our team to escalate that issue we would need to access your residential account. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_89a146
2 Messages
2 years ago
Update on this thread.
It’s been 24 hours there was no contact from this thread.
I made a FCC and state attorney general complaint on 28th Aug, Monday. FCC replied on Tuesday and I got call from xfinity corporate exe on 30th Aug Wednesday. I cannot emphasize how important government agencies are on protecting consumers. Make sure you vote and make sure the government agencies are well funded.
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