Visitor
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1 Message
Getting billed for canceled account
I canceled my internet account on August 6 and paid for the time I was using it ($96.34).
I just received a new bill for $105 for August 15-September 15 of this year despite my cancelled account.
I tried to contact you through calling and the voice assistant was useless. Please help resolve this or I will need to call my bank and report this as fraud
XfinityVianney
Official Employee
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2.8K Messages
4 hours ago
I'll be glad to take a look. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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