Getting billed after cancellation (multiple cancellations)

I have cancelled my services on 3/30/26, received a cancellation order number, was promised prorated credit to be mailed via check.

However, I saw my credit card get charged on 4/25/26 with the regular monthly amount.

I called again on 4/26/26 and understood there were technical issues with the first cancellation, was given a new cancellation order number.

Today, I see the May bill coming through with recurring monthly charges...

Could someone let me know who in Xfinity knows how to fix this?

I just don't have the time to wait on line and repeat these again.

Thank you,

Responses

Oldest First

Selected Oldest First

XfinityKassie

Official Employee

•

2.5K Messages

25 days ago

user_qkqvbf Good morning! Thank you for reaching out to Xfinity Forums about your billing and cancellation concerns. I'd be happy to take a look, and see what's going on. Can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_qkqvbf

Getting billed after cancellation (multiple cancellations)

XfinityKassie

New to the Community?