3 Messages
Getting a refund
I have been owed $20.00 since April and have not received my refund. Xfinity 3rd party said they sent a card with refund but I still event seen card or money now they are saying its closed.
3 Messages
I have been owed $20.00 since April and have not received my refund. Xfinity 3rd party said they sent a card with refund but I still event seen card or money now they are saying its closed.
EG
Expert
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117.8K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.5K Messages
3 years ago
Our Digital Care team can help with your refund, @user_3y2crj! Let's take a closer look together. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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