Visitor
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1 Message
Get service restored!
I have been extremely frustrated. It's been months I had a due balance of about 322 and few days ago I was able to pay it off. I've since then have continued to call support or update my service but nothing works. The customer service bots never get me to a real live service agent and trying to restore my service never works because it won't give me what I had before and continues to try to order a new gateway and equipment. I have everything right in front of me already setup. Just activate the same equipment already. I'm tired of the running in circles.
EG
Expert
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118.7K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.9K Messages
2 hours ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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