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user_ln5lh0
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Tuesday, September 17th, 2024 3:50 PM

Get help as customer service agents are lying and provide wrong info

Hi, I've been trying to get help with the online chat but all I get is wrong info from people who can't do their job properly and keep lying, and no help at all!!!! Is it possible to talk to someone who actually know their job and can help me?? I canceled my internet service and on the last month you charged me the wrong amount!!! I want a refund and to receive the final statement which nobody is able to provide at your supposedly customer's service

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Updated 

2 months ago

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EG

Expert

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107.1K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRoberto

Official Employee

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1.5K Messages

2 months ago

Hello and welcome to Comcast @user_ln5lh0. I am sorry to hear that you have had a horrible experience with our online chat team. You are in the right place and we are happy to look at your final bill statement and go over it with you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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user_ln5lh0

2 Messages

yeah that's exactly what I did and where people replying kept transferring me to other people and telling lies and wrong info. So how do I talk directly to someone who knows how to do their job???

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2 months ago

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XfinityAmandaB

Official Employee

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1.6K Messages

 

user_ln5lh0 I'm sorry but the steps provided are different from any other chat you may have used to reach out for support and are exclusive to Xfinity Forums we do keep track of past conversations and I do not see we have helped you. We are a live support team you may speak to more than one agent to ensure you are not waiting around for help if we are busy. We know your time is important and you should not have to wait for help due to our scheduling. With our digital care team, we also have access to more resources than most teams and can follow up with our customers to ensure they receive the help they need. If you change your mind please send us a direct message using the steps above.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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