U

Visitor

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1 Message

Fri, Oct 22, 2021 2:46 PM

Get charge $100 when tech come to fix the problem outside my apartment.

Timeline:

09/20/2021 Start xfinity service and choose install-by-myself, network connected.

09/22/2021 Network disconnected and called for maintenance

09/23/2021 Tech came and found the the problem was the CABLE OUTSIDE the apartment

10/13/2021 First bill looks good.

Now I get a email that there will be $100 one time charge for the tech visit in the 11/13/2021 bill.

There is not any information about the tech fee.

The tech told me the problem was the CABLE OUTSIDE broken.

Should I charged for the problem outside my apartment?

Official Employee

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666 Messages

1 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it is to see a charge you weren't expecting. I would love to take a look at the account and help you further. Please send us a direct message to "Xfinity Support".

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Official Employee

 • 

666 Messages

1 m ago

I want to thank you again for your time in reaching out to us here on our Xfinity Forums and I'm so happy that we were able to turn your experience around. Have a great weekend! 

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