Get billed after cancellation + Living abroad

I am living abroad currently. Before I flew, I cancelled all of my Xfinity services -- mobile and internet. It seems like the internet was only cancelled; not the mobile. I keep getting charged for 2 months already (Feb, Mar) and it is likely that I will get charged more. Unfortunately, it is very difficult for me to call Xfinity since I am in another country right now.

How should I solve this issue?

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

2.9K Messages

16 days ago

user_5eee9b Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you were billed. We'll be happy to see what's going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

1

0

U

user_5eee9b

Visitor

•

2 Messages

Hi, thanks for a very quick response. I just sent a message as you suggested.

Like

Reply

16 days ago

0

Billing

user_5eee9b

Get billed after cancellation + Living abroad

XfinityBenjaminM

user_5eee9b

New to the Community?