Gateway

I want to send the gateway back and get a refund. I told a recent agent to not include the gateway and she lied.

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XfinityKei

Official Employee

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1.7K Messages

2 days ago

@user_wsdt8d I’m sorry to hear about the miscommunication of the rental device. We have a few ways you can return your equipment such as taking it to any UPS or Xfinity store. My favorite is scheduling a pickup, I have a link with all of those steps for you here https://www.xfinity.com/support/articles/returning-your-equipment.

Do you currently have your own modem?

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user_wsdt8d

7 Messages

Yes still using my own modem

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1 day ago

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XfinityKei

Official Employee

•

1.7K Messages

@user_wsdt8d Great. So you won't lose connection. Do you know when you plan to return that device as I would like to follow up with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_wsdt8d

7 Messages

I am going to return it Saturday at a xfinity near me

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23 hours ago

XfinityDilary

Official Employee

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2.4K Messages

Sounds good, user_wsdt8d! We'll follow up on Saturday to check on it. If you need anything before then, let us know. Talk to you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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23 hours ago

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Billing

user_wsdt8d

Gateway

XfinityKei

user_wsdt8d

XfinityKei

user_wsdt8d

XfinityDilary

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