Garbage Customer Service

After FOUR attempts at "chat" and COUNTLESS HOURS, my BILLING issue still has not been resolved. This is TOTALLY UNACCEPTABLE And yes, this is in all caps for a reason. I've been a customer for over 10 years. This is complete insanity and I'm ready to pull the plug on all of my services including the phone. I am not even able to call a store! It routes me to the garbage line.

The "press the DM icon" reply that I've read on others' posts does not work. Also, the website itself crashes every time I try to contact someone.

Can someone please help me to connect with a live agent ON THE PHONE?? My autopay took out over $200 more than I was supposed to pay, even tho the last agent kept texting back with "rest assured, your bill will only be X". I have documentation of all details.

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XfinityThomasD

Official Employee

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1.4K Messages

4 days ago

user_j499t3 I'm sorry to hear that you've been having trouble getting the support needed with your billing concerns and can certainly understand the frustration. Our team and community are here to help however we can, though we are a digital team. If we can assist, please send our team a direct message with your full name and address.

Are these the same steps you've tried before to send a DM?

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Billing

user_j499t3

Garbage Customer Service

XfinityThomasD

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