Visitor
•
1 Message
future billing 11/08 to 12/07
I paid my bill and looked that I had a promotion ending 10/30/2025 (of which i did not know i had).
I called to see why future bill went up almost $100. No one was able to see/ tell me where i saw this. I told them i saw it under my bill.
I was told call customer service and was hung up on.
I cannot see any details online under billing. As far as I am concerned, with xfinity "intentionally" being unreachable for these questions, xfinity should be charged with mail fraud.
XfinityRay
Official Employee
•
3.3K Messages
6 hours ago
Hi there, @user_ilas9u! We are here and happy to assist you with your billing concerns. We can also go over options for a new promotion since yours will be ending soon. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0