Visitor
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1 Message
Furloughed Employee
I have recently been laid off due to the Goverment Shutdown and am not receiving any pay. Do I have any options for help. I will struggle to afford my next bill.
Visitor
•
1 Message
I have recently been laid off due to the Goverment Shutdown and am not receiving any pay. Do I have any options for help. I will struggle to afford my next bill.
XfinityThomasC
Official Employee
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2.9K Messages
7 hours ago
Hello, @user_8erxsr I'm sorry to have read you've been placed in this predicament. I want you to know we have your back. Xfinity is standing by with flexible payment options to keep your service running. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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