Visitor
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1 Message
Frustrating receiving my refund
I had disconnected my xfinity account a month ago and now living out of the U.S. I received an email on early June saying my refund of 12.91 is ready, but when I proceed, the only two options are virtual card and physical card. These don’t apply to me and I just want to send the refund to a bank account.
I had talked to the online chat agent last week, one of them gave me a ticket number ECM0014659712 and said someone will contact me on email. I did not receive anything on email so far.
I had been dealing with this for almost a month and I feel it just became more and more complicated and frustrating. My request is just to receive my refund on my bank account.
*In worst case if there’s no method to do so, I can ask my friend to receive a physical check, but that need to be on their name
XfinityJustinC
Official Employee
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1.4K Messages
11 hours ago
Hello, @user_twcqbg thank you for taking time to create a post here over Xfinity Forums. Sorry to hear of the frustrations with receiving the refund and do want to help get the proper expectations set up, and appreciate the infomation you have provided regarding the ECM ticket.
There is this helpful refund document available on our website that goes of the refund process: https://www.xfinity.com/support/articles/refunds-from-xfinity . Reviewing it does show that refunds typically take 4-6 weeks to be processed, we will initially attempt to return the refund to last payment method used, and if unsuccessful the email will be sent with other refund options which sounds like you received.
Regarding having a check mailed in another person's name, that isn't an option. Checks are printed with the name that was associated with the account, we can request those to be sent to a different address but will be under the account holder's name. From experience, when I've created an ECM ticket those typically have a 4-7 business day work around (business days are weekdays).
- Has it passed 4-7 business days since the ticket was created?
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