Frustrating Experience with Xfinity Service Transfer and Charges

I have been an Xfinity customer for years, and even moved my service when we relocated. Recently, we purchased a new home in Florida and requested a service transfer. Unfortunately, Xfinity informed us that there was no service available at our new location, and we were advised to terminate our account and return the equipment, which we did. We were told everything was set and that there were no further issues.

However, a few days later, I started receiving emails claiming there was an outstanding balance of about $150. Confused, I reached out to Xfinity customer service, and they assured me that it was a mistake and everything was resolved. I trusted their word, but the emails kept coming. Eventually, I received several final warnings threatening to send my account to a collection agency. I was shocked and immediately called Xfinity again.

This time, I was told the charge was due to an early termination fee of around $180, but since we had overpaid $30 during the last billing cycle, the outstanding amount was about $150. I was stunned because this fee had never been communicated to me before. To make matters worse, we didn’t choose to terminate the service; it was Xfinity’s inability to provide service at our new location.

I tried to explain this to the customer representative, but they insisted I should pay. This was frustrating, and frankly, it feels like a case of miscommunication and poor policy. Despite my frustration, I ended up paying the amount, but this experience has left a bitter taste. I would not recommend Xfinity to anyone based on my experience with their confusing and unfair policies. It’s truly disappointing!!!!!!