Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address.

Here is the timeline of what I have been offered:

• Initial offer: $50/month for 5 years (1 Gbps)
• One week later: Increased to $70/month — no explanation given
• Following offer: $50/month for 1 year with free installation
• Current quote after cancellation: $60/month + $100 installation fee

I cancelled my original order due to unforeseen personal circumstances — something entirely outside of my control. I should not be penalized for this with worse pricing than what I was originally promised. This is not how a company should treat a customer who is actively trying to sign up for service.

I am requesting that Xfinity honor a rate comparable to what I was originally offered — $50/month with free installation — or provide a clear, written explanation as to why the pricing continues to change to my disadvantage.

If this cannot be resolved promptly, I will be exploring other providers and filing a complaint with the FCC and the Better Business Bureau.