Visitor
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3 Messages
Frustrated
My account has been put on hold due to my grandmother having unfinished business at her address. She no longer lives here and I am not financially responsible for her bills. We don’t have the same credit profile
Visitor
•
3 Messages
My account has been put on hold due to my grandmother having unfinished business at her address. She no longer lives here and I am not financially responsible for her bills. We don’t have the same credit profile
XfinitySeth
Official Employee
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742 Messages
6 hours ago
Good evening user_swmi1t, and thanks for joining us in our community! I know how important it is to have your services running at all times, and the last thing we want is for you to be without them going into the weekend, so I'd be happy to look into this further for you to see what can be done 👍
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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