Frustrated once again, I was lied to buy someone who works the chat cause you can’t talk to nobody online phone

I had a payment arrangement set up for August 9 yesterday online through the chat it stated that I can do it to 25 August. I had someone on the chat because I can’t speak to nobody on a phone at all which is awful state that they could move the payment to the 25th and that my services would not be interrupted at all once again here we are my services are interrupted and y’all expect for me to come up with the money to restore my services when I was promised multiple times by a rep again, which happens all the time because no rep is consistent with each other when telling customer that they are fine and their services won’t be interrupted because if they were gonna be interrupted, I would’ve never changed the payment arrangement and figured out a way to make my payment but because it was changed and I was told multiple times, it would be OK.l