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user_84d733
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Saturday, January 24th, 2026 12:26 AM

Frustrated for high bills

Contacting since June 2025 for every month for high bills which can’t be afforded. Everytime representative made fake promises but right after that every month got the same bill. Every time representative told me I have enrolled you in new plan and you will get $50 bill but getting $78ish bill every month. Why do you make fake promises on chat. It’s frustrated and not trustworthy 

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6 hours ago

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Latoque

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29.8K Messages

18 hours ago

Moved from Email forum

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XfinityKassie

Official Employee

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2.2K Messages

6 hours ago

 

user_84d733 Hello there, and welcome to our Xfinity Forums! I can see how it would be a frustrating experience not having your billing aligning with the pricing you are expecting. I'd be happy to take a look, and see what's happening with your billing. From there, we may have a bit more budget friendly option for you. To get started, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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