Frustrated by Conflicting Info from Xfinity Reps

I don’t usually post things like this, but I’m honestly really frustrated and confused.

I had to unexpectedly travel to Mexico for a family funeral. While I was here, I made a couple of accidental charges on my phone—completely my fault, and I was fully prepared to pay for them. But when I saw the charges had gone up to $200, I called Xfinity to understand what was going on.

The representative told me to turn off my data roaming to avoid any more charges, so I did exactly that. I thought the issue was handled. But then my bill kept going up… and up. It didn’t make sense.

I called again today, and this time I was told I needed to do something completely different. I’m just confused and honestly disappointed—how am I supposed to know what to do if different Xfinity reps keep giving me conflicting information?

This whole situation has been really stressful, especially during a hard personal time. I’m hoping someone from Xfinity can step in and help clear this up, because I feel like I did what I was told and still ended up in a worse spot.

I’m still trying to get it sorted out, and I’m hoping Xfinity can review this and make it right.