Visitor
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3 Messages
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from being on the phone for so long. Now they are calling constantly asking for me to connect the mobile. I don’t want the mobile and never discussed that option with the rep. I’m concerned I’m going to have to spend hours more on the phone begging to have a service I don’t want removed.


XfinityNatalie
Official Employee
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628 Messages
9 hours ago
Greetings, user_p4zjo7! We appreciate you bringing this important issue to our attention regarding your mobile tablet promotion concern. Have you attempted to contact our Mobile team to discuss further options regarding your recent experience?
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