Visitor
•
1 Message
Free line for a year
- I have a free line for a year from signing up for the Internet And streaming services and no where does it say on any disclaimer that my line is not eligible with an installment plan phone. I entered all my information yesterday for them to do the credit check and I verified my identity and when I went to the cart the phone was there stating that I only owed the amount of the phone payment so it looked like I was approved but I'm being told I'm not eligible for a phone payment plan. Can I speak to a supervisor to see if they can override it to where I can have an installment plan phone for my line o get free for the year
XfinityRichard
Official Employee
•
2.9K Messages
4 hours ago
Hi there, @user_97hs02 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience regarding the promotion. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0