2 Messages
Free Ipad
I was offered a deal while chatting with an agent online. I was supposed to receive a bill reduction, faster internet, a “free” iPad, xumo streaming box, and peacock subscription. So far I only received the iPad. I was just now billed for the iPad and a mobile line. This was not mentioned anywhere! I can get a hold of anyone in customer service who knows what I am talking about. I have the original transcripts saying one thing and the bill for another. HELP!
XfinityMarcus
Official Employee
•
911 Messages
7 days ago
user_64na8l I appreciate you using the Community Forums to reach out today. I know how important it is to receive the promotions you are promised and would be happy to help where we can. Send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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