2 Messages
Free Ipad
I was offered a deal while chatting with an agent online. I was supposed to receive a bill reduction, faster internet, a “free” iPad, xumo streaming box, and peacock subscription. So far I only received the iPad. I was just now billed for the iPad and a mobile line. This was not mentioned anywhere! I can get a hold of anyone in customer service who knows what I am talking about. I have the original transcripts saying one thing and the bill for another. HELP!
XfinityMarcus
Official Employee
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996 Messages
1 month ago
user_64na8l I appreciate you using the Community Forums to reach out today. I know how important it is to receive the promotions you are promised and would be happy to help where we can. Send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_5b54va
1 Message
1 month ago
I thought I get a free iPad
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user_o0i67h
2 Messages
23 days ago
We just received a call yesterday about a free iPad offer as well, which would "reduce" our internet bill. Is there an employee who could help me learn more about this offer that they were trying to give us?
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