1 Message
Free Internet or ACP program ending in Aprl what is going to happen next
If it ends on April 2024, do we need to pay then? I have the 100mb one but do I need to downgrade to the 50mb version then for $9.95? Then is the ACP program ending or can I just transfer it to another company then? Thanks
EG
Expert
•
110.1K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
1.8K Messages
1 year ago
Hi there, @user_1034om Thank you so much for your time and patience. I do apologize, it does look like ACP may not be funded to go past April which will be the last month that all ACP customers will receive the last ACP credit applied to the billing statement. Since the ACP may end you would not be able to transfer the ACP benefit. We have some amazing Internet packages that would benefit you and get you taken care of. I can get your account pulled up and get your questions answered, if you can please DM me your full first and last name along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
0
0