Fraudulent, Unauthorized Charges To My Account

I have, so far, discovered at least four unauthorized charges to my account by Comcast. They were are more than twice my monthly bill, and were taken out in the middle of the month, rather than towards the end of the month like my normal payment. The bank confirmed the merchant ID was correct, definitively Comcast. I've been on the phone with you folks trying to resolve this issue twice, once on a conference call with an employee from my bank. I was told they had no record of payments, and had no way of looking for said payment without a confirmation number. Considering these charges were unauthorized in the first place, I obviously have no confirmation number, nor does the bank. I was told that the issue was being escalated and I would receive a call back in about 24 hours. That was weeks ago now, and despite my banks efforts to block payments to you, you actually just switched merchant numbers and took funds to supposedly pay my internet bill, only to switch back to the old one so you have record of denied payments to discontinue the services I actually DID pay for. Again, I have bank documents that prove this.  Your gatekeeping software is rather effective at preventing people from getting through to anyone at customer service, even during normal business hours. The chat assistant tells me to call the 800 number, where I'm told by an automated system that I have to go through the chat assistant to get help from a live agent. It's a neat little runaround you have there, ensuring people never actually get any help, because, yeah, it saved you a few dollars on labor? Anyway, long story short, you are going to return the money you've stolen from me, and I may consider holding off on civil law suit, but don't count on it. You can also expect to be prosecuted to the fullest extent of the law. So far I have documentation from my bank outlining no less than four separate instances of theft. I also have my attempts to resolve this issue with you and the false promises and lies I was told by your employees documented by the bank. If I were you, I wouldn't waste any time or effort on some insincere attempt at crafting a flowery apology. It's not going to save you from prosecution. If you want the judge to be reasonable with the sentencing, you better get into compliance NOW and find out exactly how much you owe me, depositing this amount to my checking account. You have 48 hours from the time this message is sent. I will confirm it's the correct amount using my own bank statements, and if it's even a penny short, I'm DEFINITLY taking the civil route along with the criminal prosecution. There will be no excuses, explanations, or claims of ignorance regarding these instances of theft. I know you AND your financial institution have it documented, unless someone is altering the records to hide their illegal activity, which is also a crime in and of itself. But this is irrelevant. I have all the documentation and testimony I need from the bank.