New Poster
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5 Messages
Fraudulent Lying Comcast/Xfinity Employees
I contacted Comcast/Xfinity in April and June via support chat why my bill increased and thy offered me twice to lower it with a new 24 month contract to $58 per month with the same upload/download speed I currently have.
Then, the new bill came with $101 for each month. I then I filed a complain with BBB and I received a call from a Comcast/Xfinity Employee, saying they do not have a "Promotion" right now for the promised $58 per month for the next 24 months, but can offer me a 12 month contract for $78 each month.
They will try everything to fraud you. Lying in the first place so that they can up sale their service to you and you will think they actually helped you, but they did not.
XfinitySara
Official Employee
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1.8K Messages
7 days ago
Hey there, @MAD_King. Thank you for taking the time to visit our community forum and for posting your promotion and billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're great to work with here because we'll always do whatever we can to review all available options, helping make any changes you're interested in making. Since we'll need to access your account to take a closer look, could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinitySara
Official Employee
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1.8K Messages
6 days ago
@MAD_King - Thanks again for giving our team the chance to help! I'm glad we found a promotional rate that works for you, keeping your service the same and lowering your bill as much as possible based on promo availability. We appreciate your time and efforts, and I hope you have a lovely rest of your day :)
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