2 Messages
Fraudulent Collections after Address Change
I transferred services to a new address December 2022 after graduating college. Xfinity generated a bill and sent to the address that I moved from. The bill was then sent to collections when it wasn't paid because I never got it even though I have services at the new address transferred to. Why was billing not transferred to the new address? Why not call me about past due balance if there was one at old address? As a former business student, this is a terrible business practice and error. I’ve paid all my bills on time and am now a young professional and loyal Xfinity customer, but it is outrageous that this has happened to me and affects my credit score.
If this is not rectified ASAP; Xfinity will lose a loyal paying customer.
EG
Expert
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110.7K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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31.7K Messages
2 years ago
@user_73f98d
Did you put in a change of address when you moved?
FWIW, not only is an account tied to a person, it's also tied to an address. Most probably the bill was sent to the last address on file for that account. If you did not put in a change of address or did not have mailed forwarded for more than a couple of months, the bill had nowhere to go and then ended up in collections.
I'm not pointing a finger at you here [you sound very responsible], but just saying that there are a lot of unscrupulous customers that move and don't leave a forwarding address in order to get out of paying bills, especially if they owe a lot of money.
Hopefully an employee will post an help make this right for you.
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