Fraudulent Charges

When I moved in to my apartment about a year and a half ago, part of the lease was free WiFi thru Xfinity. Sweet! Every month the payment due is $0.00. One day in January, I noticed that I had an overdue balance of about $200 on my account. There were 5 mobile lines opened fraudulently on the account. It took about 2 weeks for Xfinity to determine they were fraudulent mobile lines. They were very sorry. Fast forward to May and now I owe $670. The payments associated with the accounts (which were promised to be removed with the lines) goes up every month. I call Xfinity 3 times a week. I’ve emailed them. I’ve disputed the payments. They are very sorry and looking into the situation. Every time. The “debt” has gone to collections. The most recent woman told me that most likely when the fraudulent lines were removed, the services were not deactivated hence why the balance keeps going up, but rest assured, they are looking into the situation.