Visitor
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5 Messages
Fraudulent charges
Has anyone noticed extra charges coming from xfinity that aren’t tied to a service. I had to pay my full balance prior to transferring my service, but my first new bill has a “past due charge” of $91. I’ve gone back and forth with agents via web because it’s impossible to get someone on the phone. One agent said they see the mistake and would credit the bill but hasn’t. Now I have to reach out again and fight to get this charge off. I just want to pay my correct amount.
XfinityOrlandoM
Official Employee
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1.9K Messages
3 months ago
@user_5277ab
Thank you for reaching out to our forums team, it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected
We don't require that you pay your balance off in full since we bill a month in advance, we just require that you don't have any past due balances prior to transferring your services. So if I'm understanding you correctly your current bill shows a charge of $91.00 transferred from your prior account?
If that's what you're showing on your bill. those would be the charges for the dates you had service with us that were not paid prior to closing the account as once you transfer we don't bill you further, we just move your final billing over to your new address.
I can definitely look deeper into your account to give you the exact dates of what that charge is for so you have a better understanding. Go ahead and send me a direct message
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