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bianca27
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11/04/2026 12:06 PM

fraudulent charges by xfinity reps

I have been getting charged for home security plus a camera since august!!! and i’ve never even asked for one they’re claiming I added it to my bill how?? when a camera was never even shipped to my home !! they lie and said they will take it off my bill and don’t and lie and say it’ll be off the next one . I look at my next upcoming bill and they charged me for cameras and sensors!! after i just told them I never asked for it in the first place this is insane I need to really report xfinity Federal Communications Commission this is robbery and I see i’m not the only one who experienced this 

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23 minutes ago

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XfinityJosephA

Official Employee

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2.5K Messages

23 minutes ago

@bianca27 we can take a closer look at your bill and the Xfinity Home service charges. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message



You can see how to send us a direct message here. ‎How to: Direct messaging within the forum | Xfinity Community Forum

 

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