Visitor
•
1 Message
FRAUDULENT CHARGE NOT REFUNDED
Hello,
Last week, I chatted with a representative regarding $26.21 charge that was made to my credit card. The representative said that it was for a mobile line - my plan comes with a free line AND I do not use the line (I was not given the ability to cancel this so it sits unused). After I pointed this out, the representative said this was my internet installation fee - the installation fee was charged in August when I began service. After arguing with them over this and having to shut down four different attempts to upsell me on another plan, the representative finally admitted that the charge was in error and would be refunded.
It has not been refunded. Give me my money back or I will report this as credit card fraud.
XfinityMarcus
Official Employee
•
1.9K Messages
1 day ago
user_ye8gxt thank you for using the Xfinity Community Forums page to inform us of your billing related issue that you have requested a refund for. As a consumer myself, I know how important it is to ensure you are properly charged for services, and our Xfinity Forums team would be happy to take a closer look at things with your account to determine what exactly is going on with the $26.21 amount you have specified. To get started, please send me a direct message with your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0