Visitor

 • 

4 Messages

09/21/2026 5:02 PM

Fraudulent Cell Phone Account

Someone fraudulently opened an account for the phone number [Edited: "Personal Information"] and billed it to ME even though my phone number ends in [Edited: "Personal Information"]. I called xfinfity mobile and explained that this was fraud and not my number and they won't refund me for the $42 that they have been charging me for the past year. I didn't call sooner because I thought the $42 was for the internet service I had. So I need to be refunded for 11 charges of $42 starting back in September of 2026 and even farther back than then possibly as far back as May 2025. 

 I had a free mobile deal and was only supposed to be charged $2 a month plus my internet charge. Yes for the past year I have had 3 Charges when I should have only had one or two. They also didn't correctly transfer me to the bulk internet and back in April and continued to charge me for internet when that was paid directly to my apartment complex. 

I have called and been transferred all while taking care of a baby and toddler. This is disgusting.

Oldest First
Selected Oldest First

Visitor

 • 

4 Messages

6 hours ago

Hema  was the one I talked to and he said there is nothing he can do. This is DISGUSTING. There needs to be an investigation into who opened the account fraudulently in my name and made me pay for their cell phone bill!!!!!!!!!

forum icon

New to the Community?

Start Here