Visitor

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4 Messages

09/21/2026 5:02 PM

Fraudulent Cell Phone Account

Someone fraudulently opened an account for the phone number [Edited: "Personal Information"] and billed it to ME even though my phone number ends in [Edited: "Personal Information"]. I called xfinfity mobile and explained that this was fraud and not my number and they won't refund me for the $42 that they have been charging me for the past year. I didn't call sooner because I thought the $42 was for the internet service I had. So I need to be refunded for 11 charges of $42 starting back in September of 2026 and even farther back than then possibly as far back as May 2025. 

 I had a free mobile deal and was only supposed to be charged $2 a month plus my internet charge. Yes for the past year I have had 3 Charges when I should have only had one or two. They also didn't correctly transfer me to the bulk internet and back in April and continued to charge me for internet when that was paid directly to my apartment complex. 

I have called and been transferred all while taking care of a baby and toddler. This is disgusting.

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Visitor

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4 Messages

3 hours ago

Hema  was the one I talked to and he said there is nothing he can do. This is DISGUSTING. There needs to be an investigation into who opened the account fraudulently in my name and made me pay for their cell phone bill!!!!!!!!!

Official Employee

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3.6K Messages

user_nppy01 Thanks for reaching out about your mobile fraud concern, and refund request. We would be happy to assist with putting in a request for the refund, but for the fraud concern which the refund will likely require filed have you spoke with our Customer Security Assurance team at 1 (888) 565-4329 to file a fraud claim to be investigated for you at this time?

 

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Visitor

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4 Messages

When I call that number it says Verizon wireless so my previous phone number was never properly transferred over and I was charged for TWO mobile lines instead of 1

Visitor

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4 Messages

I should only be charged for ONE MOVILE LINE until June 2026 and internet until April 2026. I need a bill breakdown of all my accounts!!!!!!!

Official Employee

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2.6K Messages

@user_nppy01 thank you for letting me know you have attempted to contact the phone number, and completely understand wanting to only be billed for the one line and have a breakdown of the lines. 

The CSA team also has a website, where a ticket can be opened for the fraud inquire. You would chose the identity theft option to get the correct one opened here: https://spa.xfinity.com/help

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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