Fraudulent billing

I Have read many other complaints and responses and also I’ve had trouble with repeated billing after I’ve clearly canceled my services and the app is telling me I am no longer a customer. [Edited: "Soliciting"]. My next step is to television media and or legal representation.
It is just sort of puzzling to me when you try to re-explain and request a supervisor. The responses are that either there is no supervisor available or the representative cannot hear you or hangs up on you.
it is concerning when you have to call 5 to 6 times and you promised things that just never seemed to be resolved. I want my account deleted and I want my credit card removed from this automatic billing.

i’m wondering if there is criteria here for a class action lawsuit?

Responses

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XfinityBillie

Official Employee

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4.2K Messages

4 hours ago

user_c1fd91 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are requesting the account be deleted and that the card be removed for automatic billing. Our team would love to take a look at this for you and see how we can assist you. Just a heads up, we can never fully delete an account, it can be disconnected, but the account record remains with us. Please send us a DM to Xfinity Support with your full name and address to get started.

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Billing

user_c1fd91

Fraudulent billing

XfinityBillie

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