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mikedesign
1st Topic

Visitor

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2 Messages

Monday, September 9th, 2024 7:22 PM

Fraudulent Billing

Left xfinity mobile paid in full

They are still taking money every month . Canceled my debit and they still withdrawing more money than my bill ever was my bank advised file police report. Xfinity customer service says I shouldn't be billed anymore but still I am contacting the FCC also 

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Updated 

3 months ago

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XfinityEva

Official Employee

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1.3K Messages

3 months ago

We're sorry to hear about this experience. We would love to help in any way we can. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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