Fraudulent activity

I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions.

Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorization and without any corresponding service or billing statement from our legitimate Xfinity account.

The charges began as follows:

• July 2025: $1.94

• August 2025: $1.94

• September 2025: $74.97

• Continuing monthly thereafter, now reaching $75.94

Initially, the charges appeared on my husband’s original card. Upon notification, our bank advised replacing the card, which we did. However, even after issuance of a completely new card number, the charges from Comcast/Xfinity continued uninterrupted.

This strongly suggests that the billing is being processed through a stored merchant authorization token or through an account not visible to us.

Important facts:

• These transactions do NOT appear on our Xfinity billing statements

• We did NOT authorize any new services

• The charges go directly to our bank account

• The bank confirmed the merchant is Comcast

• The bank has advised that resolution must come from Comcast

We have contacted customer service multiple times and were informed that no charges are visible. However, the continued withdrawals indicate an active billing mechanism.

Claim # IH266905474

Claim # IH266905515

We are requesting:

1. A full investigation into any account linked to our cardholder name and/or billing address

2. Identification of any merchant tokens associated with Comcast billing

3. Confirmation whether our card has been linked to another Xfinity account

4. Immediate termination of any unauthorized billing authorization

5. Written confirmation of resolution

This matter has now been ongoing for several months and requires escalation to Comcast’s fraud and billing integrity team.

Please treat this as a formal fraud complaint.