Fraudulent Activity

For the last month I had set up payment arrangements with what I thought was Xfinity only to have no payments applied to my account. However charges were made on my bank account within 24 hours of me making the arrangement with your company.  Never has my bill been this high since joining Xfinity 3 years ago.  I believe the fraud started during the Summer.  What the scam is that my services get suspended which prompts me to call customer service.  The Associates are so friendly and helpful.  They restore my services as long as I set up another arrangement.  It was until recently that I noticed what was happening.  I have repeatedly asked for my account to updated, for the autopay to be turned off, and for my due date to be changed.  These request are never met.  Today I reached out and informed 8 Associates that I had set up a bill pay with my bank for $80 and at least 3 of them told me they would restore my services plus wouldn’t process a transaction without my authorization.  The fact that I got shuffled around 8 times is very suspicious and now I have to wait until I have WiFi to contact you.  Sad to say every person I spoke with English wasn’t their first language.  In this day and time most people have only mobile phones and this issue is affecting every aspect of my life.  I’ve been wanting to sever ties with your company and contact the BBB.  If I am valued as a customer then you will accept the screenshot of the upcoming payment per the arrangement I made and restore my services ASAP. THANK YOU <Edited: Personal Information>