Fraud!

I am recurrently being charged for services I don’t have. Try to get through and talk to customer service multiple times. They don’t respond. I am on autopay to lower bill but they keep charging me for services I don’t have. It’s ridiculous.

Responses

XfinityEricB

Official Employee

•

2.1K Messages

2 months ago

user_e9d23c Thanks for reaching out to us with your billing concern. We certainly don't want you paying for service you don't have, and I would be reaching out myself if that happened. I would be happy to review the account, and correct any errors.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Billing

user_e9d23c

Fraud!

XfinityEricB

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