fraud

i have a friend who is a senior. xfinity keeps taking $600 from her and can’t tell me why. they give her a credit then take it back again. she qalso got a charge for $200 and $400. i’ve talked with billing and the fraud department with no resolution. what the heck are you doing. why can you stop this. she is going to have to change her bank account which is a huge hassle. i think it b should report it to the fcc and the fbi. they are not doing anything to correct this problem which makes no sense. surely they could put a restriction on her account for billing miscellaneous charges.

Responses

XfinityEricB

Official Employee

•

2.3K Messages

1 year ago

user_s3abqc Hello, and thanks for reaching out with billing charge concerns for your friend. This certainly sounds like something we would want to address for them as quickly as possible, and we are happy to help if we can. Are you authorized on their account to speak with us here. If so,

can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

Billing

user_s3abqc

fraud

XfinityEricB

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