Visitor
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1 Message
FRAUD: sequium collections harassment for non-existent account
been receiving and ignoring texts from sequium about collecting a debt for an account ending in [Edited: "Personal Information"] that doesn't match anything i have ever had. called xfinity support and asked if i had any outstanding bills and was told i didn't. any idea what this is?
please contact this company and get them to leave me alone.
thanks.
timothy [[Edited: "Personal Information"]
comcast customer for 36 years
[Edited: "Personal Information"]


XfinityBillie
Official Employee
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4.4K Messages
12 days ago
@user_uitkd5 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if you are getting notices from collections for an account you don't recall having. I'm happy to look into this further on our end. To get started please send us a DM to Xfinity Support with your full name and address.
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