Fraud on my account

firstly, I have been an xfinity customer for well over 10years and my account never been delinquent. 

I have an “illegal “ credit Xfinity mobile on my account that I did not open. 
I only have internet and cable and I have been receiving collection calls regarding an Xfinity mobile which I see online.

I have been giving the run around over the phone and at the Xfinity store in Pearland TX….

I have been told tickets were opened and so forth…. 

this issue has been going on since April 2023…. I went into the local store to upgrade my cable receivers and ask about the ongoing matter with the Xfinity mobile issue on My account…only for the manager to shut me up… like I’m lying and then close my account the moment I mentioned closing my account…

I really did not appreciate it…cause I got home with no internet, and the disconnection caused me not be able to work that night….  I called xfinity back to reconnect and was sent to sales where they just treated me like a new customer  and not listen to my issue…

I even had to drive to a different branch to get my new equipments because I do not have any faith I. The Pearland location….

As of today, I still see the xfinity mobile charges with a Visa card that’s not mine and names I don’t know associated with the account.

MY ISSUES HAVEN’T BEEN RESOLVED!!!! 

There is no way to escalate and talk to a manager. Especially to hold the manager accountable that closed my account because I was mad about the issues with with my account.