Former Xfinity customer locked out of my own peacock account

It was peacock premium plus, so I paid partial through Xfinity 

You’re not charging me for service but when I go to my peacock account it says “billed by Xfinity” I can’t change my billing, my address or anything. There was another post on here that had the same issue and the Xfinity employee said if anyone runs into the same problem please contact you guys 

Got it, user_jmslrt! Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514